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Top ITIL-4-Specialist-Monitor-Support-Fulfil Exam Pass4sure Free PDF | Valid Test ITIL-4-Specialist-Monitor-Support-Fulfil Result: ITIL 4 Specialist: Monitor, Support, Fulfil Exam

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Peoplecert ITIL-4-Specialist-Monitor-Support-Fulfil Exam Syllabus Topics:

Topic
Details

Topic 1

Monitor and Event Management: This section of the exam assesses the competencies of IT operations managers and service desk staff, focusing on the fundamentals and applications of IT service monitoring and event handling. It examines the implementation of robust monitoring systems.

Topic 2

Incident Management: This section of the exam gauges the proficiency of incident managers and support personnel, encompassing the entire lifecycle of incident management from initial detection to final resolution.

Topic 3

Introduction to Monitor, Support, Fulfil: This section of the exam evaluates the capabilities of IT service management experts and explores the core concepts of Monitor, Support, and Fulfil value chain activities in the ITIL 4 framework.

Topic 4

Problem Management: This section of the exam evaluates the skills of IT service managers and analysts, addressing both anticipatory and responsive facets of problem management.

Topic 5

Service Request Management: This section of the exam appraises the abilities of IT fulfillment teams to focus on the streamlined processing of service requests. It explores creating and administering service request catalogs and tactics to enhance user satisfaction.

Peoplecert ITIL 4 Specialist: Monitor, Support, Fulfil Exam Sample Questions (Q128-Q133):

NEW QUESTION # 128
Which process has an output of 'stakeholder notifications'?

A. Monitoring and event management review
B. Event handling
C. Monitoring planning
D. Ensuring that events are detected, interpreted, and if needed acted upon as quickly as possible

Answer: B

Explanation:
In ITIL 4, event handling involves managing events that may require notifications to stakeholders. When an event is detected, it could signify a change in the state of a service or component, necessitating communication with relevant stakeholders to ensure appropriate actions are taken. Stakeholder notifications are a key part of this process, ensuring that those affected or involved are informed promptly.

NEW QUESTION # 129
Which of the following capability criteria supports the practice success factor of 'continually improving incident management'?

A. The incident management approach is integrated with other standards and approaches adopted by the organization
B. The competencies required to resolve incidents are identified and skilled human resources are available
C. The effectiveness of incident resolution is regularly reviewed and continually improved
D. Information about detected incidents is traced and managed in an integrated information system

Answer: C

Explanation:
To ensure that incident management practices are continually improving, it is essential that the effectiveness of incident resolution is regularly reviewed. This includes analyzing performance metrics, identifying areas for improvement, and implementing changes to enhance the process. Regular reviews help the organization stay responsive to emerging challenges and ensure that incident management practices remain aligned with organizational goals.

NEW QUESTION # 130
Which of the following is a benefit of utilizing incident models?

A. Optimizing the handling of novel incidents
B. Reducing the technical debt created by incident workarounds
C. Reducing the impact of an incident when a full resolution is unavailable
D. Optimizing the handling of repeating incidents

Answer: D

Explanation:
An incident model defines the steps to handle a particular type of incident in a standardized way. This is particularly beneficial for repeating incidents, as it ensures that these incidents are handled consistently and efficiently, reducing the time and effort required to resolve them. Incident models provide a structured approach to incident management, making it easier to handle common incidents.
Incident Models: These models streamline the process of handling recurring incidents by defining predefined steps and actions, ensuring quick and consistent resolution.
Option C ("Optimizing the handling of repeating incidents") is the correct answer because incident models are designed to improve the efficiency of dealing with frequent incidents.
Incorrect Optios:
Option A: Incident models are not typically used for novel incidents, which require more flexible approaches.
Option B: Reducing the impact of an incident when a full resolution is unavailable is more related to incident workarounds.
Option D: Incident models do not directly reduce technical debt; this is more related to managing workarounds and problem management.

NEW QUESTION # 131
Which consumer role is the primary focus of the service request management practice?

A. Sponsor
B. User
C. Customer
D. Asset manager

Answer: B

Explanation:
In the service request management practice, the primary focus is on the user, as they are the ones submitting service requests and requiring support. ITIL defines a user as the individual who consumes or uses the services. The objective of service request management is to address the users' needs efficiently and in line with agreed service levels.
The customer defines the requirements for the service, but the user is the one interacting with the service requests.
Sponsors and asset managers have roles in other aspects of service management but are not the focus in this practice.

NEW QUESTION # 132
Which capability criterion supports the practice success factor 'establishing and maintaining approaches/models that describe the various types of events and monitoring capabilities needed to detect them'?

A. The key users of the monitoring data and their requirements are identified
B. The effectiveness of the monitoring and event management approach is measured and reported
C. Detected events are interpreted and acted upon, where relevant
D. Trends are analysed and used to predict the event occurrence

Answer: A

Explanation:
For the success factor of establishing and maintaining models that describe events and monitoring capabilities, it is critical to identify the key users of the monitoring data and understand their requirements. This ensures that the monitoring approach is tailored to meet the specific needs of those who will act on the data, thus improving the effectiveness of the monitoring and event management process.

NEW QUESTION # 133
......

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